Returning an online order shouldn't be complicated — but many shoppers still feel unsure about the exact steps.

If you've recently placed an order and need to send something back, this complete 2026 guide explains:

● How to start a return

● How long you have to send items back

● Whether returns are free

● How refunds are processed

● Common mistakes that cause delays

This guide is updated to reflect Shein's current return procedures.

Shein Return Policy Overview (2026)

Before starting a return, here are the key rules:

● Most items must be returned within 30–35 days from delivery date

● The first return per order is typically free in many regions

● Items must be unworn, unwashed, and with original tags attached

● Certain categories (e.g., bodysuits, lingerie, beauty products, accessories) may be non-returnable for hygiene reasons

Always check the product page and order details, as policies may vary slightly by country.

How to Return on Shein: Step-by-Step Instructions

Step 1: Log into Your Account

Go to the website or app and:

● Open “My Orders”

● Select the order containing the item

● Click “Return Item”

Step 2: Select the Items to Return

Choose:

● The specific product(s)

● Quantity

● Reason for return (size issue, quality concern, changed mind, etc.)

Providing an accurate reason helps speed up processing.

Step 3: Choose Refund Method

Depending on your region, refund options may include:

● Original payment method

● Store wallet credit

Wallet refunds are sometimes processed faster than card refunds.

Step 4: Generate and Print the Return Label

After submitting the request:

● Download the return shipping label

● Print and attach it securely to the package

● Remove or cover old shipping labels

If you do not have a printer, check whether QR-code-based drop-off is available in your region.

Step 5: Ship the Package

Drop the package at the designated carrier location.

Keep:

● Tracking receipt

● Return confirmation details

Tracking helps resolve disputes if delays occur.

How Long Does It Take to Get a Refund?

Refund timelines generally follow this sequence:

1. Return shipped

2. Warehouse receives package (3–7 days after arrival)

3. Inspection completed

4. Refund issued

● Estimated refund timing:

● Wallet credit: 24–48 hours after approval

Original payment method: 5–10 business days depending on bank processing

Processing times may be longer during peak seasons.

Can You Get a Refund Without Returning the Item?

In most cases, returning the item is required to receive a refund.

Refunds without returns are typically granted only in limited situations, such as:

● Incorrect item shipped

● Confirmed manufacturing defect

● Item severely damaged during transit

These cases are evaluated individually by customer support.

Attempting to request refunds for eligible items without returning them may lead to account restrictions or denial of future return privileges.

Always follow the official return process to avoid complications.

Is Shein Return Shipping Free?

In many regions:

● The first return per order is free

● Additional returns from the same order may incur a fee

Return shipping cost (if charged) is typically deducted from the refund amount.

Always check your order return page to confirm.

Common Reasons Returns Get Rejected

Returns may be denied if:

● Tags are removed

● Items are worn or washed

● Packaging is missing

● Return window has expired

● Item category is non-returnable

If rejected, items may be shipped back to you.

Can You Return Without Logging In?

Returns usually require account access.

If you placed the order as a guest:

● Use the confirmation email to access order details

● Follow the return link provided in the email

Customer support may assist if account access issues occur.

Can You Exchange Instead of Return?

Direct exchanges are generally not supported.

Instead:

1. Return the unwanted item

2. Place a new order for the replacement

This avoids delays in processing.

What Happens If Your Return Is Delayed?

If tracking shows delivered but no refund appears:

● Wait 3–5 business days

● Check spam/junk email

● Contact customer support with tracking proof

Refund delays are often caused by inspection backlogs.

Key Takeaways

A clear understanding of the return process helps avoid unnecessary delays and frustration.

For shoppers, it means faster refunds and fewer complications. 

For sellers who need standardized barcode formats such as EAN, UPC, or Code 128, our online barcode generator can provide a quick way to create compliant codes for product packaging or warehouse use, without adding complexity to daily operations.

In today's e-commerce environment, what happens after checkout matters just as much as the purchase itself.

Frequently Asked Questions

1. How long do you have to return items?

Typically 30–35 days from delivery date.

2. Is the first return free?

In many regions, yes — but policies may vary.

3. How long does a refund take?

Wallet refunds are faster (1–2 days). Card refunds may take 5–10 business days.

4. Can worn items be returned?

No. Items must be unused with original tags.